Customer support email, handled in your voice.
Attune connects to your support mailbox and your Shopify store, reads every incoming customer email, checks the order it's about, and drafts or sends a reply, so your team only has to step in when it actually matters.
Everything your support team needs, connected.
Attune isn't just a mailbox filter. It's the layer between your inbox and your store that makes every reply faster and better-informed.
One inbox, every channel
Connect a Gmail or Outlook mailbox and every customer email lands in one shared inbox your whole team can work from, so nothing sits split across separate accounts.
Automatic order matching
Every email is matched against your Shopify customers and orders, including status, fulfillment, and tracking, so the right order is already on screen before anyone opens the ticket.
AI drafts in your brand voice
Using the email and the order context together, Attune writes a reply that sounds like your team, not a generic bot script.
Automation you control
Set the confidence bar yourself. Let high-confidence replies send after a short human-like delay, and route anything uncertain to a teammate for review first.
Escalate to Slack when it matters
Edge cases, like approving a free replacement, can post straight to a Slack channel your team already watches, with Accept/Decline right in the message.
Analytics that show what changed
Resolution time, AI vs. human replies, and CSAT show whether support is actually getting faster, not just busier.
Built for a team, not one inbox
Invite teammates with admin or handler roles, assign conversations, and keep a shared history, so no one has to ask if someone already replied.
How the mailbox connection works
You authorize Attune to connect to one mailbox via Google or Microsoft's own sign-in screen. Attune never sees or stores your email password. From there:
A customer emails your support address
Attune checks your connected mailbox every couple of minutes, including spam, so a real support request never gets lost.
It matches the email to a Shopify order
Sender, order number, tracking, and fulfillment status are pulled up automatically, with no one typing an order number in by hand.
A reply gets drafted, and sent or reviewed
High-confidence replies can send on their own after a short delay. Anything uncertain is queued for your team or escalated in Slack.
Why we ask for Gmail access
When you connect a Gmail mailbox, Google's consent screen lists two scopes. Here's exactly what each one is used for, and nothing more:
gmail.readonlyAttune polls your connected inbox for new customer emails and reads their subject, body, and sender so it can identify the customer and understand what they’re asking about.
gmail.sendOnce a reply is drafted, and approved by your team or sent automatically when confidence is high, Attune sends it from your connected mailbox as a normal threaded reply, so it looks exactly like you replied yourself.
Attune never modifies, deletes, or organizes anything already in your mailbox. It only reads new messages and sends the replies you or your team approve. See our Privacy Policy for exactly what's stored and for how long.
Questions about Attune or your data?
We're happy to walk through anything before you connect a mailbox.